Job Purpose

This role is responsible for the day-to-day management of cleaning operations at the assigned site. This includes supervising cleaning staff, ensuring compliance with hygiene and safety standards, maintaining inventory, and building strong client relationships to deliver high-quality cleaning services.

Job Location :   Kota Iskandar, Johor 

Reporting Line         :   On-site – Event Coordinator (Client) & Off-site – Operations Manager (ETC Cleaning Services S/B)

Job Type         :   Full-Time

Key Responsibilities

    Operations Management

• Oversee daily cleaning operations at the assigned site.

• Prepare and implement cleaning schedules and checklists.

• Ensure adherence to hygiene, sanitation, and safety standards.

• Conduct regular site inspections and audits to ensure quality of service.

    Staff Supervision

• Manage and supervise a team of cleaning staff.

• Train and guide staff on proper cleaning procedures and safety protocols.

• Monitor staff attendance, allocate duties, and manage shift rosters.

• Motivate team members and address any grievances.

    Client Coordination

• Act as the primary point of contact for the client at the site.

• Address client feedback, complaints, and special requests promptly.

• Ensure service level agreements (SLAs) are met consistently.

• Ensure all the requests from the “Facility Bot” application are solved and closed within the deadline.

    Inventory & Supplies

• Monitor and manage stock levels of cleaning materials and equipment.

• Place requisitions for supplies in a timely manner to avoid shortages.

• Maintain records of usage and inventory.

   Reporting & Documentation

• Maintain records of daily activities, staff attendance, inspections, and incidents.

• Prepare weekly/monthly reports for management.

• Ensure compliance with company policies and procedures.

Requirements

Qualifications & Experience:

• Knowledge of cleaning chemicals, equipment, and best practices.

• Experience in managing staff and client relationships.

• Basic computer skills (MS Office, email, reporting tools).

Key Skills:

• Strong leadership and team management skills.

• Problem-solving and conflict resolution skills.

• Attention to detail and commitment to quality service.

• Excellent organizational and time-management abilities.

• Ability to work independently and make decisions under pressure.

• Good communication skills and the ability to work effectively with both customers and internal teams.